Jr. Account Manager
Remote
Klickly is a fast-growing, award-winning startup that is revolutionizing eCommerce. Based in the heart of Silicon Beach in Santa Monica CA, Klickly has created the first and only technology that allows people to buy products directly in digital interfaces – directly within emails, social media, ads, sites, AR, and more. Named by USA Today as a "BEST 25 COMPANIES IN LA," Klickly is a company that truly cares about supporting team members to reach new heights. Here you will achieve the extraordinary. Join us.
Summary / Objective:
Klickly is seeking an intelligent, organized, and highly-motivated “A-Player” to join our Account Management team, in which you will act as the primary internal representative of Klickly's brands. This role is especially suited to individuals who have a proven track-record managing client accounts, who have very strong organizational & planning skills, who are able to work effectively within evolving and high-growth environments, and who have a strong interest in startups. 3-4 years experience in a sales team, account management team, or startup roles desired. Interest in growth into leadership roles is ideal.
Day-to-day responsibilities include:
- Meeting, calling, and emailing with customers to understand concerns, identify opportunities for optimization, and share progress and answers
- Reviewing product performance for each customer to proactively identify potential concerns and opportunities for optimization
- Working with product, tech and sales team to resolve customer concerns and to optimize their experience
- Maintaining thorough records of customer issues, progress, and outreach (especially via Hubspot)
- Analyzing customer outcomes to understand team performance across key retention KPIs
- Implementing and customizing processes and procedures to improve customer outcomes
- Managing and coaching team members, including recruiting and training new team members
Desired experience and skills:
- 1-2 years experience in a process-oriented sales or account management team (management consulting and/or eCommerce backgrounds a plus)
- Organized with impeccable attention to detail and a methodical and consistent working style
- Flawless organizational, communication and interpersonal skills, both written and verbal
- Highly motivated and able to work effectively with minimal supervision
- A proactive approach to problem-solving
- Ability to prioritize and handle multiple assignments at any given time
- High levels of integrity and discretion
- A positive attitude
- Experience designing processes to maximize efficiency
- Excellent Microsoft Excel and Word, and Google Docs and GSuite management skills
- Experience with HubSpot (CRM), Trello, and Slack)
Other details:
- Competitive salary, commensurate with experience
- Ability to work with skilled, professional and friendly teammates
- Dynamic and challenging tasks
- Ability to help shape solutions and processes
- Potential for equity in the company
- Remote work
- Access to Klickly’s company-wide healthcare program
- Unlimited PTO + company holidays
Klickly believes that diversity of ideas and perspectives means better innovation, engagement, and problem-solving. Therefore, Klickly is committed to working with the best and brightest people from as broad a talent pool as possible. We encourage qualified individuals from all walks of life to apply.
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